At Cleo Lifestyle, we take immense pride in the craftsmanship and quality of our handcrafted copper products. Every piece is crafted with care and intention to support healthier, happier homes. We handle every situation with fairness and integrity, and while we cannot accept returns for change of mind or misuse, we will always do our best to resolve any genuine issue.
1. Order Cancellations
Because our items are handcrafted, cancellations are only possible before your order enters processing or shipment. Once dispatched, orders cannot be canceled or modified in transit.
If you need to cancel, please reach out to us immediately at Hello@cleolifestyle.com or +1 917-722-6558 .
2. Damaged or Defective Items
Please inspect your order immediately upon arrival. If your item arrives damaged or defective, please contact us within 30 days of delivery so we can resolve the issue promptly.
- Email Hello@cleolifestyle.com with your Order ID, along with clear photos or a short video demonstrating the defect or issue.
- Once verified, we will issue a free replacement or process a full refund.
- For damaged or defective items, any restocking fees are completely waived.
3. Returns & Restocking Fees
We offer a 30-day return consideration period from the date of confirmed delivery. All returns are subject to eligibility review — approval is not automatic and is contingent on the conditions below.
Eligibility Requirements:
- Items must be completely unused, unwashed, and in pristine condition with zero signs of handling or misuse.
- All original packaging must be fully intact — including inner wrapping, tags, inserts, and accessories.
- Items sent back without prior written approval cannot be accepted.
Return Shipping & Fees:
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No Prepaid Labels: Cleo Lifestyle does not provide prepaid return shipping labels. Customers are responsible for arranging and covering all return shipping fees.
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Restocking Fee: All voluntary approved returns (standard customer returns or refused delivery) are subject to a standard restocking fee. This fee is deducted from your total refund amount to cover administrative, handling, and warehouse re-inspection costs.
4. Policy Summary & Overview
| Return Reason / Method |
Restocking Fee Deducted |
Return Shipping Responsibility |
| Refused / Declined Delivery |
Standard Fee Deducted |
Managed by Courier |
| Standard Customer Return |
Standard Fee Deducted |
Customer Provided Return Label |
| Damaged / Defective Item |
Waived (Full Refund) |
Covered by Cleo Lifestyle |
5. Non-Returnable Items
The following items are strictly non-returnable:
- Sale or promotional items.
- Customized or personalized products.
- Products returned beyond 30 days of delivery or without prior written authorization.
6. How to Initiate a Return
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Contact Us: Reach out to us within 30 days of delivery via email at Hello@cleolifestyle.com or phone at +1 917-722-6558.
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Provide Details: Include your Order Number, reason for return, and clear photos/videos of the product.
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Get Authorization: Once reviewed and approved, our team will provide you with the designated return warehouse address.
7. Refund Processing
- Once your return package is received and inspected by our quality control team, we will notify you of the approval or rejection status.
- Approved refunds (minus any applicable restocking fees) are processed directly back to your original payment method within 7–10 business days.
